Production Warranty Policy

Commitment to Quality

DBS Indústria do Amazonas has a Quality Management System based on ISO 9001, with standardized processes to ensure compliance, traceability and continuous improvement of all products manufactured at our Manaus plant.

Our Production Warranty Policy reaffirms DBS’s commitment to delivering products manufactured according to the technical specifications approved for each project, using controlled processes, qualified labor and rigorous inspection and quality criteria.

Each project is handled individually, respecting the technical specifications, regulatory requirements and criteria defined jointly with the customer.

What our warranty covers

The DBS Production Warranty applies exclusively to the manufacturing process carried out at our factory and covers nonconformities demonstrably related to the activities performed by DBS, including:

Failures in the assembly process;
Incorrect application of components;
Electrical or mechanical assembly errors;
Nonconformities arising from the execution of the production process;
Failure to follow work instructions or manufacturing specifications;
Failures identified after delivery whose origin is demonstrably related to the production process carried out by DBS.

All cases are analyzed individually by our technical team.

What is not covered

This policy does not cover occurrences whose origin is not related to the production process carried out by DBS, including, among others:

Product design or engineering defects;
Manufacturing defects in components supplied by the customer or its suppliers;
Changes made after delivery of the product;
Damage caused by transportation, improper storage or incorrect installation;
Misuse, accidents, negligence or use outside the manufacturer’s specifications;
Natural wear of components;
Modifications or repairs carried out without DBS authorization.

Our Quality Process

During manufacturing, all products undergo quality controls defined according to the characteristics of each project, which may include:

Incoming inspection of components;
Controls during the production process;
Assembly inspections;
Verification of torques and technical parameters;
Functional tests where applicable;
Final inspection before shipment;
Issuance of quality records;
Complete traceability of the production process.

These controls ensure greater reliability and allow the quick identification of the origin of any nonconformity.

Traceability

DBS keeps records of the production process to ensure the traceability of the products manufactured.

Depending on the project, the records may include:

Production Order;
Manufacturing batch;
Components used;
Inspection records;
Quality control;
Manufacturing date;
History of the production stages.

This process enables quick technical analyses and greater security for our customers.

How to request a warranty analysis

If any occurrence related to the production process is identified, the request must be sent to our Technical Support team.

Contact email: suporte@dbsgroup.com.br

To speed up the analysis, we recommend providing:

Requesting company;
Product and model;
Serial number, batch or Production Order (when available);
Detailed description of the occurrence;
Number of units involved;
Photos and videos showing the nonconformity;
Date the occurrence was identified;
Name and contact of the person responsible.

After receiving the request, our team will carry out the technical analysis of the occurrence and may request additional information to investigate the cause.

Handling of Occurrences

All warranty requests follow a standardized service process, which includes:

Registration of the occurrence;
Technical analysis;
Investigation of the cause;
Definition of corrective actions, when applicable;
Feedback to the customer with the conclusion of the analysis;
Implementation of continuous improvement actions whenever necessary.

Our goal is to resolve each occurrence with transparency, agility and a focus on preventing recurrence.

DBS Commitment

More than manufacturing products, DBS builds long-term partnerships based on quality, reliability and transparency.

Our commitment is to deliver safe, controlled and traceable production processes, ensuring that each project is executed according to the technical requirements agreed with our customers.

Continuous improvement is part of our culture and is present at every stage of production, from the receipt of components to the delivery of the final product.